Everything centralised.
Queries and complaints linked to the client record.
Loyalty
Manage tickets and improve your client experience
Centralise your issues in support tickets with a smart inbox, and resolve them with full traceability.
- ✓Smart inbox: creates support tickets automatically
- ✓Classification by type, status and priority
- ✓Private notes and direct communication with the client
From
€10
/month
✓ 10-day trial ✓ No credit card required ✓ Support in Spanish
Make sure no query goes unanswered
No scattered inboxes.
The smart inbox turns every query into a support ticket.
Prioritise the urgent.
Classify every ticket by type, status and priority.
History always accessible.
The whole team sees the full history of each client.
Customer service, all connected
Customer service is part of the Loyalty module, at no extra cost.
Customer service
Included in LoyaltyCentralise, assign and resolve your clients' queries in support tickets, with a smart inbox and full traceability.
Includes
No extra cost on top of Loyalty
Smart inbox
Full history
Support tickets
Every query, automatically turned into a ticket
The smart inbox detects your clients' queries and turns them into support tickets, ready to classify, assign and resolve.
- Smart inbox: creates support tickets automatically
- Direct link to the client or contact record
- Classification by type, status and priority
- Full history accessible to the whole team
Client communication
Reply without leaving the CRM
Send messages directly from the platform, attach files and keep your client informed at all times.
- Reply directly from the client record
- Customisable communication templates
- Log of every interaction
- Attach files and track what you send
Your whole business connected, at every step.
⚡Adapt the workflow to your sector
Marketing Hub
CRM + Business Management + Verifactu
Digital signature
Schedule control
Works
Loyalty
Automation
1Connect web or API
2Manage the client
3Sign quotes and contracts
4Control your team
5Organise the work
6Invoice and get paid
7Keep your clients loyal
8Automate tasks
Adapt wiwink to your business
Pay annually and save 20% on CRM, modules and users
Enable JavaScript to calculate modules and users. Base prices and sign-up links remain available.
Basic
CRM + Business Management
Verifactu
1 user included
Basic does not include modules: for Schedule control or Works users, choose Adapta or Pro.
CRM · Boost your sales
- ✓Contacts
- ✓Quotes
- ✓Tasks
- ✓Products and services
Management · Save time and money
- ✓Verifactu
- ✓Electronic invoicing
- ✓Clients and suppliers
- ✓Automatic invoicing
- ✓Bank remittances and online payments
- ✓Client portal
- ✓Suppliers
Find out more about what CRM + Business Management covers ▾
- ✓Delivery notes
- ✓Proforma
- ✓Expenses · scanning
Includes
- ✓Unlimited invoices per year
- ✓Unlimited recurring invoices
- ✓Custom roles
- ✓Documents (100 GB)
From15€/month
CRM + Business Management
★ Recommended
Adapta
Choose your modules or sector
2 users included
Basic
CRM + Business Management
Verifactu
(Included in your Adapta plan)
Schedule control €10/month ▾
- ✓Schedule control
- ✓Absences and holidays
- ✓Geolocation
- ✓Employee documents
Digital signature €10/month ▾
- ✓Simple signature
- ✓Biometric signature
- ✓SMS verification
- ✓100 signatures/month included
Loyalty €10/month ▾
- ✓Ticketing and incidents
- ✓Satisfaction surveys
- ✓10,000 sends/month
Marketing Hub €10/month ▾
- ✓Forms and REST API
- ✓Zapier and Meta Lead Ads
- ✓Email marketing
- ✓10,000 sends/month
Works €10/month ▾
- ✓Work reports
- ✓Technician scheduling
- ✓Control checklist
Automations Free ▾
- ✓Connect your modules and automate tasks and processes
From15€/month
CRM + Business Management
Choose your sector or a module to see the price
Pro
All modules included
3 users included
Basic
CRM + Business Management
Verifactu
(Included in your Pro plan)
Schedule control €10/month ▾
- ✓Schedule control
- ✓Absences and holidays
- ✓Geolocation
- ✓Employee documents
Digital signature €10/month ▾
- ✓Simple signature
- ✓Biometric signature
- ✓SMS verification
- ✓100 signatures/month included
Loyalty €10/month ▾
- ✓Ticketing and incidents
- ✓Satisfaction surveys
- ✓10,000 sends/month
Marketing Hub €10/month ▾
- ✓Forms and REST API
- ✓Zapier and Meta Lead Ads
- ✓Email marketing
- ✓10,000 sends/month
Works €10/month ▾
- ✓Work reports
- ✓Technician scheduling
- ✓Control checklist
Automations Free ▾
- ✓Connect your modules and automate tasks and processes
From49€/month
All modules included
Connect with your favourite tools
The wiwink core and every module integrate with the tools your business already uses — without relying on external integrations to work.
SStripe
PPayPal
ZZoom
Google Calendar
MGoogle Meet
CGoogle Contacts
TMicrosoft Teams
CCalendly
WWooCommerce
WWordPress
⚡Zapier
Everything you can achieve with wiwink
Every benefit comes from combining the wiwink core with the modules you choose, so it fits your business model.
Win clients
Track sales, assign tasks, send quotes and sign digital contracts, all from the wiwink CRM.
Find out more →
Save time
Automate repetitive tasks, avoid duplicating data and enable online payment with a single click from your invoices.
Find out more →
Centralise your information
From the client record, access quotes, invoices, signed documents, purchased products and more, all in one place.
Find out more →
Build client loyalty
Segment your database and send campaigns or surveys, or manage issues without leaving wiwink.
Find out more →
Stay in control of your business
Check income, expenses, pending payments and best-selling products, and manage your team with real-time data.
Find out more →
Stay compliant
Generate FacturaE, comply with Verifactu, send GDPR-compliant campaigns and sign documents with legal traceability.
Find out more →
Frequently asked questions
We answer the most common questions about customer service in wiwink.
What is a CRM with ticket management?
It is a CRM that centralises your clients' queries, requests and issues in a single system, making them easier to manage.
How does ticket management work in wiwink?
Clients send their queries and the team can reply and follow up from the CRM, with everything recorded in the history.
What are the advantages of managing tickets in a CRM?
It lets you reply faster, organise tickets and keep all communication centralised and accessible.
How does this feature improve the client experience?
By receiving quick replies and personalised treatment, clients feel they are getting closer, more professional service.
Can each client's tickets be logged in wiwink?
Yes. Every query or request is linked to the client record for better follow-up.
What is the difference between managing tickets in a CRM and doing it by ordinary email?
With the CRM, all communication stays organised and accessible, avoiding lost messages or a lack of traceability.
How does this tool help build client loyalty?
Organised, fast service strengthens trust and improves long-term relationships with clients.
What kinds of requests can be handled from wiwink?
From general queries to issues or specific requests, everything is recorded in the system.
Is ticket management included in the Loyalty module?
Yes. It is one of the features that form part of the wiwink Loyalty module.
Which companies benefit most from centralising ticket management in a CRM?
SMEs and service businesses that receive frequent queries, such as academies, clinics, advisory firms or agencies.
Improve your clients' experience today
No card, no commitment: try wiwink free for 10 days.