CRM SOFTWARE FOR TECHNICAL SUPPORT
The CRM software that brings order to your IT and electronics technical service
Manage issues, work reports, invoices and customer follow-up from a single system. wiwink is the all-in-one CRM for IT and electronics technical support companies, with Verifactu and digital signature included.
- ✓Issues, work reports and invoicing on a single platform
- ✓Digital signature and Verifactu included from day one
- ✓Your technicians' time tracking linked to every intervention
From€12/month
✓ 10-day trial ✓ No credit card required ✓ Support in Spanish
Improve your results
Tickets and issues always under control.
Every request assigned to the right technician.
Resolutions and response times tracked.
Full support history for every customer.
Invoicing connected to the service carried out.
Time tracking and holidays for your team.
This is how the workflow works with wiwink in your IT Support
From the moment an issue comes in to the final service rating.
Marketing Hub
CRM + Business Management
Digital signature
Works
Schedule control
Loyalty
Start · customer contact
1Maintenance request received
2Issue received
3Quote creation
4Customer digital signature
5Work report generation
6Technician availability and assignment
7Time record
8Work report execution
9Work report signature and job close-out
10Invoice creation and sending with Verifactu
11Payment received
12Post-service incident management
13Follow-up, loyalty and satisfaction survey
End · loyal customer
Result: a complete technical support workflow that brings issues, quotes and digitally signed work reports, team time tracking, electronic invoicing compliant with Verifactu, invoice payment and post-service follow-up together in a single system.
Everything you can manage from a single CRM for your IT Support
Centralised alerts and incidents
Receive support issues by email, phone or form in one place, always traceable and never missed.
Signed quotes and work reports
Create intervention proposals, send them for digital signature and validate each work report when the intervention closes.
Invoicing and online payments
Turn the signed work report into an invoice in one click, email it with a payment link and comply with Verifactu and current regulations.
Team time record
Time worked is recorded and linked to each intervention, meeting working-hours recording rules without external tools.
Post-service incident management
Any later adjustment or follow-up is logged in the customer history, always accessible from their record.
Follow-up and satisfaction survey
Analyse every service and collect customer feedback with automatic surveys, without relying on external tools.
Before vs after
How wiwink changes job management
Process
With wiwink✓
Without wiwink
Quote
✓Online quote
✕PDF by email
Acceptance
✓Instant digital signature
✕Waiting for a signature
Job
✓Work report from mobile
✕Paper and phone calls
Team
✓Shared calendar
✕WhatsApp
Invoicing
✓One click with Verifactu
✕Re-entering data
After-sales
✓Surveys and incidents
✕No follow-up
Adapt wiwink to your business
Pay annually and save 20% on CRM, modules and users
Basic
CRM + Business Management
Verifactu
1 user included
Basic does not include modules: for Schedule control or Works users, choose Adapta or Pro.
CRM · Boost your sales
- ✓Contacts
- ✓Quotes
- ✓Tasks
- ✓Products and services
Management · Save time and money
- ✓Verifactu
- ✓Electronic invoicing
- ✓Clients and suppliers
- ✓Automatic invoicing
- ✓Bank remittances and online payments
- ✓Client portal
- ✓Suppliers
Find out more about what CRM + Business Management covers ▾
- ✓Delivery notes
- ✓Proforma
- ✓Expenses · scanning
Includes
- ✓Unlimited invoices per year
- ✓Unlimited recurring invoices
- ✓Custom roles
- ✓Documents (100 GB)
From15€/month
CRM + Business Management
★ Recommended
Adapta
Choose your modules or sector
2 users included
Basic
CRM + Business Management
Verifactu
(Included in your Adapta plan)
Schedule control €10/month ▾
- ✓Schedule control
- ✓Absences and holidays
- ✓Geolocation
- ✓Employee documents
Digital signature €10/month ▾
- ✓Simple signature
- ✓Biometric signature
- ✓SMS verification
- ✓100 signatures/month included
Loyalty €10/month ▾
- ✓Ticketing and incidents
- ✓Satisfaction surveys
- ✓10,000 sends/month
Marketing Hub €10/month ▾
- ✓Forms and REST API
- ✓Zapier and Meta Lead Ads
- ✓Email marketing
- ✓10,000 sends/month
Works €10/month ▾
- ✓Work reports
- ✓Technician scheduling
- ✓Control checklist
Automations Free ▾
- ✓Connect your modules and automate tasks and processes
From15€/month
CRM + Business Management
Choose your sector or a module to see the price
Pro
All modules included
3 users included
Basic
CRM + Business Management
Verifactu
(Included in your Pro plan)
Schedule control €10/month ▾
- ✓Schedule control
- ✓Absences and holidays
- ✓Geolocation
- ✓Employee documents
Digital signature €10/month ▾
- ✓Simple signature
- ✓Biometric signature
- ✓SMS verification
- ✓100 signatures/month included
Loyalty €10/month ▾
- ✓Ticketing and incidents
- ✓Satisfaction surveys
- ✓10,000 sends/month
Marketing Hub €10/month ▾
- ✓Forms and REST API
- ✓Zapier and Meta Lead Ads
- ✓Email marketing
- ✓10,000 sends/month
Works €10/month ▾
- ✓Work reports
- ✓Technician scheduling
- ✓Control checklist
Automations Free ▾
- ✓Connect your modules and automate tasks and processes
From49€/month
All modules included
Ready to save time and simplify your business?
No card, no commitment. Discover how wiwink can organise your installations from today.