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LOYALTY

Support tickets and surveys to keep your customers, all in your CRM

Build customer loyalty, find out what they think and resolve their issues. All built into your CRM + invoicing with Verifactu, hassle-free.

  • ✓Satisfaction, sentiment or free-text surveys
  • ✓Support tickets with automatic assignment
  • ✓All built into each customer's record
From €10 /month
Start for free Book a demo
✓ 10-day trial ✓ No credit card required ✓ Support in Spanish
Surveys and customer service in wiwink Surveys and customer service in wiwink - Hover

Improve your results

Find out how satisfied your customers are before it's too late.

Satisfaction surveys and feedback built into the CRM to spot opportunities for improvement and strengthen your customer relationships.

Centralise customer service and incidents on a single platform.

Every customer's full history, accessible from their CRM record.

Reply faster and keep a complete history of every customer.

Smart inboxes with automatic assignment and status tracking.

Turn your customers' satisfaction into a competitive advantage.

Measure results and see what you're doing right.

Build customer loyalty without leaving your CRM

Forget scattered tools. Centralise tickets, issues and surveys to offer a better service and build loyalty from the customer's own record.

Support tickets and Surveys

Module added to CRM + Business Management

Find out what your customers think and handle their issues without leaving the CRM.

Includes
Ticket and issue management Complete customer history Issue tracking Satisfaction surveys

Manage issues with smart tickets

Support tickets

Resolve your customers' issues without losing a single ticket.

  • Smart mailboxes for tickets
  • Automatic assignment by department or user
  • Tracking with filters and statuses
  • Automatic customer notifications
See features →
Support tickets and customer service in wiwink

Know what your customers think in real time

Surveys

Send satisfaction surveys and find out what your customers think.

  • Satisfaction, sentiment, rating-scale or free-text surveys
  • Advanced segmentation by customer or product
  • Integration with the customer record
See features →
Satisfaction surveys in wiwink

Your whole business connected, at every step.

⚡Adapt the workflow to your sector
wiwink connects your entire client relationship cycle on a single platform. Combine the modules and build the workflow for your sector.
Marketing Hub CRM + Business Management + Verifactu Digital signature Schedule control Works Loyalty Automations
1Connect web or API
2Manage the client
3Sign quotes and contracts
4Control your team
5Organise the work
6Invoice and get paid
7Keep your clients loyal
8Automate tasks

Adapt wiwink to your business

Pay annually and save 20% on CRM, modules and users

Enable JavaScript to calculate modules and users. Base prices and sign-up links remain available.

Basic
CRM + Business Management Verifactu
1 user included
Basic does not include modules: for Schedule control or Works users, choose Adapta or Pro.
CRM · Boost your sales
  • ✓Contacts
  • ✓Quotes
  • ✓Tasks
  • ✓Products and services
Management · Save time and money
  • ✓Verifactu
  • ✓Electronic invoicing
  • ✓Clients
  • ✓Automatic invoicing
  • ✓Bank remittances and online payments
  • ✓Client portal
  • ✓Suppliers
  • ✓Purchase orders
  • ✓Delivery notes
  • ✓Proforma
  • ✓Expenses · scanning
Includes
  • ✓Unlimited invoices per year
  • ✓Unlimited recurring invoices
  • ✓Custom roles
CRM automationsIncluded▾
CRM-only automations. To automate across modules, choose Adapta.
From15€/month
Start for free
★ Recommended
Adapta
Choose your modules
2 users included
Basic CRM + Business Management Verifactu
(Included in your Adapta plan)
★ What does your business do?
We recommend the modules most used in your sector
Schedule control €10/month ▾
  • ✓Schedule control
  • ✓Absences and holidays
  • ✓Geolocation
Digital signature €10/month ▾
  • ✓Signing of quotes and contracts
  • ✓Sent from the CRM
  • ✓Legally valid
Loyalty €10/month ▾
  • ✓Satisfaction surveys
  • ✓Customer follow-up
Marketing Hub €10/month ▾
  • ✓Web forms connected to the CRM
  • ✓Automations
Works €10/month ▾
  • ✓Work reports
  • ✓Technician scheduling
Cross-module automationsIncluded▾
Connect your modules and automate tasks and processes between them. CRM-only automations are already included in Basic.
From15€/month
Start for free
Pro
All modules included
3 users included
Basic CRM + Business Management Verifactu
(Included in your Pro plan)
ADAPTA
(Included in your Pro plan)
Schedule control €10/month ▾
  • ✓Schedule control
  • ✓Absences and holidays
  • ✓Geolocation
Digital signature €10/month ▾
  • ✓Signing of quotes and contracts
  • ✓Sent from the CRM
  • ✓Legally valid
Loyalty €10/month ▾
  • ✓Satisfaction surveys
  • ✓Customer follow-up
Marketing Hub €10/month ▾
  • ✓Web forms connected to the CRM
  • ✓Automations
Works €10/month ▾
  • ✓Work reports
  • ✓Technician scheduling
Cross-module automationsIncluded▾
Connect your modules and automate tasks and processes between them. CRM-only automations are already included in Basic.
From49€/month
Start for free

Connect with your favourite tools

The wiwink core and every module integrate with the tools your business already uses — without relying on external integrations to work.

Stripe PayPal Zoom Google Calendar Google Meet Google Contacts Microsoft Teams Calendly WooCommerce WordPress Zapier

Everything you can achieve with wiwink

Every benefit comes from combining the wiwink core with the modules you choose, so it fits your business model.

Win clients
Track sales, assign tasks, send quotes and sign digital contracts, all from the wiwink CRM.
Find out more →
Save time and money
Automate repetitive tasks, avoid duplicating data and enable online payment with a single click from your invoices.
Find out more →
Centralise your information
From the client record, access quotes, invoices, signed documents, purchased products and more, all in one place.
Find out more →
Build client loyalty
Segment your database and send campaigns or surveys, or manage issues without leaving wiwink.
Find out more →
Stay in control of your business
Check income, expenses, pending payments and best-selling products, and manage your team with real-time data.
Find out more →
Stay compliant
Generate FacturaE, comply with Verifactu, send GDPR-compliant campaigns and sign documents with legal traceability.
Find out more →

Frequently asked questions

We answer the most common questions about wiwink Loyalty.

How many surveys can I send?
The plan includes 10,000 survey sends per month. If you need more, you can buy additional packs of 10,000 sends for €5 (maximum 9 packs per month).
Are issues archived when they are resolved?
Yes, but you can always look them up using the "Resolved" filter, or individually from the customer record.
How do I keep my customers informed about the status of an issue?
From Loyalty > Customer Service, you can add files and private notes and update the status of the issue, notifying the customer automatically.
Can I assign issues to my team?
Yes, issues can be assigned to different team members.
Can my team access the Loyalty module?
Yes, you can authorise other members from Preferences > Users > Permissions and roles.
If I remove permissions, what happens to the surveys and tickets?
Users without permission will no longer be able to access surveys or customer service, but the responses and tickets will remain saved.
Can I pay for the Loyalty module month by month?
Yes, you can choose between monthly and annual payment. Annual plans include a 20% discount.
How much does an additional user cost?
You can add extra users for €12/month per user (annual billing) or €15/month (monthly billing), with access to all the modules you have subscribed to that you give them permission for.

Ready to build loyalty with your customers?

No credit card, no commitment. Find out how wiwink helps you get to know your customers and keep them.

Start for free Book a demo