CRM SOFTWARE FOR TECHNICAL SERVICE
Every issue under control. Every technician knows what to do.
Centralise call-outs and issues, assign technicians, manage every job and generate work reports, invoices and follow-ups from one place. Everything connected from the issue to the close of the service.
- ✓Issues, clients, equipment, work reports and invoicing connected
- ✓Assign technicians and track the status of every job
- ✓Generate signed work reports and invoice with VeriFactu without duplicating information
From€12/month
✓ 10-day trial ✓ No credit card required ✓ Support in Spanish
Improve your results
Call-outs and issues always under control.
Technicians coordinated and jobs well assigned.
Digital, signed work reports.
Invoicing and payments up to date with VeriFactu.
Client, equipment and job history centralised.
Team schedule and holiday control.
How the workflow with wiwink works in maintenance companies
From first contact with the customer to the final service review.
Marketing Hub
CRM + Business Management
Digital signature
Works
Schedule control
Loyalty
Start · customer contact
1Assistance request received
2Call-out management
3Quote creation
4Customer digital signature
5Work report generation
6Technician availability and assignment
7Time record
8Work report execution
9Work report signature and job close-out
10Invoice creation and sending with Verifactu
11Payment received
12Post-service incident management
13Follow-up, loyalty and satisfaction survey
End · loyal customer
Result: a complete, connected workflow that brings together the intake of requests and issues, digitally signed quotes and work reports, team schedule control, Verifactu-compliant electronic invoicing, invoice collection and post-service follow-up in a single system.
Everything you can manage from a single CRM
Centralised alerts and incidents
Receive maintenance requests and issues in one place, always at hand and without missing a single one.
Signed quotes and work reports
Create and send quotes, and sign each work report digitally when you close the job.
Invoicing and online payments
Turn a work report into an invoice with one click, send it automatically and manage online payments in compliance with Verifactu and current regulations.
Team time record
Let your technicians record their working hours from their mobile and keep time tracking centralised to comply with mandatory regulations.
Post-service incident management
Your clients can report any problem from their private portal, keeping the service's full history.
Sales follow-up and after-sales
Send campaigns, surveys or reminders from the CRM without relying on external tools.
Before vs after
How wiwink changes job management
Process
With wiwink✓
Without wiwink
Quote
✓Online quote
✕PDF by email
Acceptance
✓Instant digital signature
✕Waiting for a signature
Job
✓Work report from mobile
✕Paper and phone calls
Team
✓Shared calendar
✕WhatsApp
Invoicing
✓One click with Verifactu
✕Re-entering data
After-sales
✓Surveys and incidents
✕No follow-up
Adapt wiwink to your business
Pay annually and save 20% on CRM, modules and users
Basic
CRM + Business Management
Verifactu
1 user included
Basic does not include modules: for Schedule control or Works users, choose Adapta or Pro.
CRM · Boost your sales
- ✓Contacts
- ✓Quotes
- ✓Tasks
- ✓Products and services
Management · Save time and money
- ✓Verifactu
- ✓Electronic invoicing
- ✓Clients and suppliers
- ✓Automatic invoicing
- ✓Bank remittances and online payments
- ✓Client portal
- ✓Suppliers
Find out more about what CRM + Business Management covers ▾
- ✓Delivery notes
- ✓Proforma
- ✓Expenses · scanning
Includes
- ✓Unlimited invoices per year
- ✓Unlimited recurring invoices
- ✓Custom roles
- ✓Documents (100 GB)
From15€/month
CRM + Business Management
★ Recommended
Adapta
Choose your modules or sector
2 users included
Basic
CRM + Business Management
Verifactu
(Included in your Adapta plan)
Schedule control €10/month ▾
- ✓Schedule control
- ✓Absences and holidays
- ✓Geolocation
- ✓Employee documents
Digital signature €10/month ▾
- ✓Simple signature
- ✓Biometric signature
- ✓SMS verification
- ✓100 signatures/month included
Loyalty €10/month ▾
- ✓Ticketing and incidents
- ✓Satisfaction surveys
- ✓10,000 sends/month
Marketing Hub €10/month ▾
- ✓Forms and REST API
- ✓Zapier and Meta Lead Ads
- ✓Email marketing
- ✓10,000 sends/month
Works €10/month ▾
- ✓Work reports
- ✓Technician scheduling
- ✓Control checklist
Automations Free ▾
- ✓Connect your modules and automate tasks and processes
From15€/month
CRM + Business Management
Choose your sector or a module to see the price
Pro
All modules included
3 users included
Basic
CRM + Business Management
Verifactu
(Included in your Pro plan)
Schedule control €10/month ▾
- ✓Schedule control
- ✓Absences and holidays
- ✓Geolocation
- ✓Employee documents
Digital signature €10/month ▾
- ✓Simple signature
- ✓Biometric signature
- ✓SMS verification
- ✓100 signatures/month included
Loyalty €10/month ▾
- ✓Ticketing and incidents
- ✓Satisfaction surveys
- ✓10,000 sends/month
Marketing Hub €10/month ▾
- ✓Forms and REST API
- ✓Zapier and Meta Lead Ads
- ✓Email marketing
- ✓10,000 sends/month
Works €10/month ▾
- ✓Work reports
- ✓Technician scheduling
- ✓Control checklist
Automations Free ▾
- ✓Connect your modules and automate tasks and processes
From49€/month
All modules included
Ready to save time and simplify your business?
No card, no commitment. Discover how wiwink can organise your installations from today.