With the Wiwink survey app, you can conduct market research, employee surveys or client satisfaction surveys when you finish a process, service, sale or simply resolve an issue from Support. This will provide you with valuable data about the perception they have of your company, staff, products or services.
Perform simple or advanced
segmentation for shipping
The submission option allows basic segmentation with filters by clients, sources, countries, sectors, users and date and is complemented by clicking on advanced filters from where advanced segmentation is possible by working with labels, company groups, provinces, postal codes and cities to send surveys.
Find out what your
clients think
Evaluate your brand, workers, services or products. Get to know your clients better by sending a survey when they complete a purchase, complete an installation, use your company's facilities or resolve an incident, and you can schedule it from CRM. Be informed of problems as they arise so you can solve them before they become a big problem.
Repeat the survey after a few months and update the data because the first impression may be good but after a while your customers may have changed their minds. Respond quickly with strategic decisions to address the issues facing your business. Analyze segments and adjust your strategy. Leverage the benefits of client sentiment analysis.
of sentiment
to measure client satisfaction
A sentiment analysis is about evaluating emotions, attitudes, and opinions. Organizations use this method to obtain information that enables them to understand how customers react to your company's products or services.
Sentiment analysis goes beyond numbers and focuses on the quality of interactions between the public and the organization.
How to conduct satisfaction
surveys
With Wiwink you can send surveys to your clients during many of your company's processes.
You can submit a satisfaction survey when a quote is accepted, when a document is signed, or at any time you want to see your client feedback.
Get started now!!
Try it for free · Easy to use
We take care of your data and use cookies to improve your experience, for more information see the cookies policy.
When you visit any website, it may collect or store information on your browser, generally through the use of cookies. This information may be about you, your preferences, or your device, and it's used primarily to make the site works as expected. The information generally does not directly identify you, but it can provide you with a more personalized web experience. Because we respect your rights to privacy, you can choose not to allow us to use certain cookies. Click on each category heading to learn more and change our default settings. However, blocking some types of cookies may affect your experience on the site and the services we can offer. More info.
Analysis cookies
These cookies allow us to count the visits and the traffic sources so that we can measure and improve the performance of our platform. They help us to know which pages are the most or least popular, and to see how many people visit the site. If you do not allow these cookies we will not know when you visited our platform.
Strictly necessary cookies
Always active
These cookies are necessary for the proper functioning of the website and cannot be disabled in our systems. They are usually configured to respond to actions you take to receive services, such as adjusting your privacy preferences, logging into the site, or filling out forms. You can set your browser to block or alert the presence of these cookies, but some parts of the website will not work. These cookies do not store any personally identifiable information.
