With the Wiwink survey app, you can conduct market research, employee surveys or client satisfaction surveys when you finish a process, service, sale or simply resolve an issue from Support. This will provide you with valuable data about the perception they have of your company, staff, products or services.
Perform simple or advanced
segmentation for shipping
The submission option allows basic segmentation with filters by clients, sources, countries, sectors, users and date and is complemented by clicking on advanced filters from where advanced segmentation is possible by working with labels, company groups, provinces, postal codes and cities to send surveys.
Find out what your
Evaluate your brand, workers, services or products. Get to know your clients better by sending a survey when they complete a purchase, complete an installation, use your company's facilities or resolve an incident, and you can schedule it from CRM. Be informed of problems as they arise so you can solve them before they become a big problem.
Repeat the survey after a few months and update the data because the first impression may be good but after a while your customers may have changed their minds. Respond quickly with strategic decisions to address the issues facing your business. Analyze segments and adjust your strategy. Leverage the benefits of client sentiment analysis.
Access the dashboard with the accumulated survey data. Identify trends. Measure the client experience. Perform quantitative analysis of qualitative data. Identify trends. Perform real-time analysis.
to measure client satisfaction
A sentiment analysis is about evaluating emotions, attitudes, and opinions. Organizations use this method to obtain information that enables them to understand how customers react to your company's products or services.
Sentiment analysis goes beyond numbers and focuses on the quality of interactions between the public and the organization.
How to conduct satisfaction
With Wiwink you can send surveys to your clients during many of your company's processes.
You can submit a satisfaction survey when a quote is accepted, when a document is signed, or at any time you want to see your client feedback.
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