Streamline your customer or prospective customer support processes, queries, complaints, incidents or support tickets. Customer service is more than just the customer; it also includes your company and your teams.
Manage and respond from one place
A unified space that facilitates tracking, prioritization, and response for all your team components.
Increase agent efficiency
Well-defined processes make agents efficient and lead to customers feeling satisfied.
Pre-configured responses
Help them respond faster with prepared answers and the details needed for each problem.
and also ...
Manage a unified view of the customer
with Wiwink's CRM
Create a unified view of the customer. Use it to create personalized experiences throughout the customer journey.
Forms linked via API. Forms with document upload option. Browse web users and source by campaign. Dashboard for API-linked forms, effectiveness of completed forms, errors in forms, etc.. Customizable reports with a scheduled sending option.
Adaptable to various Customer Journeys. Access and permission settings. Customizable statuses. Customer portal for sharing all kinds of documents: invoices, contracts,... Presales simulation with system-loaded products. Send proposals with mail tracking. Submission of contracts and documentation for digital signing. Agenda, tasks and appointments. Documentary manager to include photos and videos, ... Customizable customer files linked to the different parts of the platform, which saves notes, tasks, documentation, opportunities, invoices, or incidents on a temporary activity wall in a unified way. Inventory control with the sending of notices. Linkable with Support/Customer Service module. Available API included with a limit of 10,000 requests.
Digital signature of documentation associated directly from the client's file: quotes, contracts, installation carried out, etc.. Signature delivery options: simple, advanced biometric and certified. Double-check sending option. Integration of signed documents into the customer's file. Scheduled resending of documentation pending signature. Customizable, signed documentation tracking reports with scheduled submission capability. Available API included with a limit of 10,000 requests.
Ability to link to sentiment surveys. Send email marketing with customer segmentation by tags to continue the customer life cycle. Customizable reports with a scheduled sending option. API-linkable forms. Also bulk database import using CSV.
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